Bianca Angelico is Director of Signature at Mitie Group plc, where she plays a leading role in redefining the guest services function within modern workplaces. A strong advocate for elevating the profession, she has been instrumental in shifting the perception of front-of-house roles; championing the transition from “reception” to “guest services” to better reflect the value these teams bring to workplace experience and operational success.
With a background spanning guest services, facilities management, and marketing, Bianca is known for delivering innovative, client-focused solutions and building high-performing teams. She previously launched and scaled a dedicated guest services division at Churchill Group’s On Verve, establishing it as a nationally recognised brand by combining creative thinking with operational rigour.